When your furnace breaks down in the middle of a Connecticut winter, you need more than just a quick fix. You need it done right the first time.
That’s exactly what you get. Your heating system runs efficiently again, your energy bills drop back to normal, and you stop worrying about whether it’ll quit on you again next week.
No more bundling up inside your own home. No more emergency space heaters running up your electric bill. Just consistent, reliable heat when you need it most.
We’ve been keeping Topstone homes warm for years. We understand how Connecticut winters hit your heating system hard, and we know exactly what breaks down and why.
Our technicians live here too. They know that when your furnace goes out on a 15-degree February night, you can’t wait until next week for service.
That’s why we stock the parts that fail most often in this area. It’s why we answer emergency calls. And it’s why we show up when we say we will.
You call, we answer. We schedule a time that works for you, usually the same day for emergencies.
Our technician arrives with a fully stocked truck and runs a complete diagnostic. Before any work starts, you get the exact cost upfront. No surprises, no “we found something else” upselling.
We fix the problem using quality parts, test everything thoroughly, and make sure your system is running efficiently before we leave. You get a clear explanation of what was wrong and how to prevent it next time.
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We handle all furnace brands and models common in Topstone homes. Gas, oil, electric – doesn’t matter. If it heats your house, we can fix it.
Connecticut’s temperature swings are brutal on heating systems. Your furnace works overtime from November through March, and components wear out faster here than in milder climates. We stock the parts that fail most often in this area.
Beyond repairs, we catch small problems before they become expensive breakdowns. A simple tune-up in fall prevents most emergency calls in winter, and it keeps your energy bills reasonable all season long.
Repair costs depend on what’s broken, but most common fixes range from $150 to $600. Blower motor issues, thermostat problems, and ignition repairs fall in this range.
Major component replacements like heat exchangers or complete control boards cost more, typically $800 to $1,500. We give you the exact price before starting any work, so you decide what makes sense for your situation.
Emergency calls don’t cost extra for the service itself – you pay the same diagnostic fee whether it’s Tuesday afternoon or Saturday night.
Yes, especially for emergencies. We keep common parts in stock and schedule same-day service for heating outages.
Some complex repairs requiring special-order parts take longer, but we can usually get your heat running temporarily while we wait for the right components. We’re not going to leave you without heat in a Connecticut winter.
For non-emergency repairs, we typically schedule within 24-48 hours. Preventive maintenance and tune-ups can usually wait a few days and get scheduled at your convenience.
We service all major brands: Carrier, Trane, Lennox, Rheem, Goodman, York, American Standard, and others. Most Topstone homes have one of these systems, and we stock parts for all of them.
Older or unusual brands aren’t a problem either. We can source parts for almost any furnace, though it might take an extra day or two for delivery. Our technicians have experience with both newer high-efficiency units and older, simpler systems.
The brand matters less than the specific problem. A broken blower motor works the same way regardless of who made the furnace.
Absolutely. We answer emergency calls 24/7 during heating season, which runs roughly October through April in Connecticut.
Emergency service means we’ll come out the same day, including evenings and weekends, when your heating system completely fails. We understand that losing heat in winter isn’t something you can wait to fix.
We don’t charge extra fees for emergency calls – you pay the same diagnostic fee and repair costs whether it’s a Tuesday morning or Sunday night. The only difference is we prioritize heating outages over routine maintenance calls.
Most common repairs take 1-3 hours once we start working. Thermostat replacements, blower motor swaps, and ignition system fixes fall into this timeframe.
More complex issues like heat exchanger problems or complete control board replacements can take 4-6 hours. We’ll give you a time estimate along with the price quote before starting.
Diagnostic time is separate – it usually takes 30-45 minutes to figure out exactly what’s wrong. We don’t start the clock on repair time until we’ve explained the problem and you’ve approved the work.
If your furnace is under 15 years old and the repair costs less than half of replacement, fixing it usually makes sense. Newer systems are more reliable and parts are readily available.
For furnaces over 20 years old, replacement often makes more financial sense, especially if you’re looking at expensive repairs like heat exchanger replacement. Older systems also use more energy, so a new furnace pays for itself over time.
We’ll give you honest advice based on your specific situation. Sometimes a $300 repair buys you several more years. Other times, putting that money toward a new system makes more sense.
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